About our insurance services

1. The Financial Conduct Authority (FCA)

The FCA is the independent watchdog that regulates financial services. Use this information to decide if our services are right for you.

2. Whose products do we offer?

 We offer products from a limited number of carefully selected finance providers. Chelmsford City Motorcycles are a credit broker and not a lender. A list of these lenders is available on request.

3. Which service will we provide you with?

 We are not independent financial advisors. Chelmsford City Motorcycles are a credit broker for several carefully selected lenders. Chelmsford City Motorcycles may sometimes receive a commission based on a percentage of the balance borrowed from the lender. This may vary depending on the lender and we will disclose this to you on request.

You will not receive advice or a recommendation from us. We may ask some questions to narrow down the selection of products that we will provide details on. You will then need to make your own choice about how to proceed.

4. What will you have to pay us for our services?

 A fee
No fee

You will receive a quotation which will tell you about any other fees relating to any particular insurance policy.

5. Who regulates us?

Chelmsford City Motorcycles , 198-200 Baddow Road Chelmsford Essex CM2 9QP is authorised and regulated by the Financial Conduct Authority. Our Financial Services Register number is  FRN: 623497.  our permitted business is Motorcycle Dealer and Associated Sales.
You can check this on the Financial Services Register by visiting the FCA’s website
http://www.fsa.gov.uk/register/home.do or by contacting the FCA on 0800 111 6768.

6. What to do if you have a complaint If you wish to register a complaint, please contact us:

In writing: Write to Mr William Bonney, Director,  Chelmsford City Motorcycles
198-200 Baddow Road Chelmsford Essex CM2 9QP.
By phone: Telephone 01245 354844
If you cannot settle your complaint with us, you may be entitled to refer it to the Financial
Ombudsman Service.

7. Are we covered by the Financial Services Compensation Scheme (FSCS)?

We are covered by the FSCS. You may be entitled to compensation from the scheme if we cannot meet our obligations. This depends on the type of business and the circumstances of the claim.
Insurance advising and arranging is covered for 90% of the claim, without any upper limit.
For compulsory classes of insurance, insurance advising and arranging is covered for 100% of the claim, without any upper limit.
Further information about compensation scheme arrangements is available from the FSCS.

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